Tasks

• Describe how audience uses the product

  • Car owner’s manual for car’s headlights:1. Describes every part of the electrical system, including how the alternator, generator, and light bulbs work and the location of every light switch and fuse.2. Turning on the headlights

• Examples

  • Frequent user tasks (~90% of tasks)
    • Saving a file
    • Opening a file
    • Compiling a program
    • Using wizards
  • Infrequent tasks (~10% of tasks)
    • Installing software
    • Configuring software
    • Maintaining software
    • Troubleshooting

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